Case study of an Inclusion Matters client:

My parents came to stay with us for a holiday in Cornwall.

 Unfortunately, Dad became ill whilst staying with me in Cornwall and following a call to 111 was advised to take him to A&E.  The staff there were hugely helpful and after a short wait he was seen. He was admitted where he remained for a few days.  

Dad was discharged to our house after a couple of days but with no follow-on care needs put in place.  It became apparent that we were not able to manage his care needs due to his mobility and health issues etc.  I contacted my GP who informed me that I couldn’t register him as a temporary patient to access community support or Adult Social Care because he was not a permanent resident in Cornwall.  

Therefore, I found a private carer to help dad with personal care who was amazing.   I could not even find a local service to borrow disability aids, so purchased them for him myself.

I came across CRCC whilst googling for support in Cornwall and noticed they had a Hospital Discharge Service, so called and left a message. The worker called me back and it was like a great weight had lifted!  

Over the next few days, the worker contacted ASC where my parents live and we did a referral for when they got home. The CRCC’s Worker assisted me in navigating the minefield of support that was available at the time and helped me to plan for their return home.  I could never have imagined where to start without this guidance. 

The support from CRCC enabled smooth transition home for my parents, linking them to the appropriate services they required which I would not have not been able to alone.    

I cannot thank the Hospital Discharge Inclusion Worker and CRCC enough for their compassion, support and kindness shown to me and my family during what was a distressing and worrying time for us all.  

“Thank you for applying for the grant on my behalf - all received which was very welcome as was all the help navigating all the services in Cornwall”